Privacy policy

COPPER

Effective Date: December 11, 2025

At COPPER, your privacy matters. This website is operated by the business owners of COPPER, and you can reach us anytime at team@shop-copper.com. This Privacy Policy explains how we handle the information you provide when using our website, making purchases, or submitting items for trade-ins. By interacting with us, you agree to these terms.

Information We Collect

We collect information to give you the best experience while keeping your data safe:

  • Personal Info: Name, email, phone number, shipping/billing address, and payment details for orders and forms.

  • Device & Site Info: Browser type, device, IP address, pages visited, and interactions on the site for analytics and performance.

  • Submissions: Photos, descriptions, and condition details for trade-ins or other submissions.

How We Use Your Info

Your information powers your experience with COPPER:

  • To process orders and payments.

  • To communicate updates, promotions, and service inquiries (with your consent).

  • To manage trade-in submissions and returns.

  • To improve products, services, and website experience.

  • To prevent fraud and comply with applicable laws.

Sharing & Protection

We don’t sell your personal info. We may share it with trusted service providers for:

  • Payment processing, shipping, and email communications.

  • Legal authorities if required to protect our rights or comply with law.

We take reasonable measures to protect your information—but no system is completely secure.

Trade-In Submissions

By submitting items:

  • You confirm the items are yours and authentic.

  • We may use submissions for marketing or display.

  • Submissions are at your risk until received; COPPER and its operators are not liable for loss or damage.

Cookies & Tracking

We use cookies and tracking technologies to enhance your experience and analyze performance. You can disable cookies in your browser, but some site features may not work properly.

Your Rights

Under Canadian law (PIPEDA), you can:

  • Access your personal information.

  • Request corrections or deletion.

  • Withdraw consent to marketing communications.

For requests, contact us at team@shop-copper.com

Marketing Emails

We only send marketing emails with your express consent. Every email includes an unsubscribe link—you can opt out anytime.

Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect information from minors.

Policy Updates

We may update this policy occasionally. Changes will be posted here with a new “Effective Date.”

Contact Us

Questions? Reach out at:
Email: store@shop-copper.com
Instagram: @yeg_copper